Customer Service Readings

Students As Customers

Thoughts on the current trend to refer to students as our "customers." Some for, some against.

Specific Customer Service Examples

Many of these are higher education specific. They all relate to customer service within a specific department or among a specific group of people. May have takeaways we could apply to the entire institution.

Benchmarking/Assessment of Customer Service Strategies

Hiring People with/Training Customer Service Skills