eLearning Resources

Refers to Fletcher's Ed Tech Tools, which are accessible via the internet and facilitate students' access to information.

Canvas - Fletcher's Learning Management System

How do I log into Fletcher's Canvas Environment

  1. Go to Fletcher's home page 
  2. Click on the FalconNetlink
  3. Under the Links section, select Canvas the fourth button from the top
  4. Users should now see Fletcher's Canvas login page
    • Login using your LoLA username and password 

System requirements for Canvas

Browser Requirements
  • Chrome 118 | 119
  • Firefox 118 | 119 (Extended Releases are not supported*)
  • Edge 118 | 119
  • Respondus LockDown Browser (supporting the latest system requirements) 
  • Safari 116 | 117  (Macintosh only)

Computer Requirements 

For best performance, you should access Canvas with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM. It is recommended to have a minimum Internet speed of 512kbps. You can use an internet website to check your internet speed.

I Don't See My Class in Canvas

The video below demonstrates how to make your course(s) viewable on your Canvas dashboard. View video transcript

 

What to do? I Still Do Not See My Course(s) in Canvas...

Students can check their emails and their schedules in LoLA to ensure the course was not cancelled.

Students should also check to make sure their course(s) are not mini B course(s). When does your course(s) start? Does your course(s) start in August or October/January or March?

If your class starts in October or March, you are enrolled in a mini B course(s). This could be why your course(s) are not viewable on your Canvas dashboard.

How do I Change or Reset My Canvas Password?

To change or reset your Canvas password you must reset your LoLA password. The video below demonstrates how to reset and/or change your LoLA password.

View video transcript here.

Technical Support for Canvas 

How do I put in a Canvas help desk ticket?

  1. Go to Fletcher's homepage.

  2. Click on the Falconnet link, which is located at the top middle of the webpage.

  3. Scroll down the page and select the tab labeled + Student Technology & Canvas Help Ticket.

  4. This link will direct students to Fletcher's Canvas Support. Hours of operation are 8 A.M. - 4 P.M.

How to get assistance with Canvas after business hours?

  1. Log into your Canvas account

  2. There is a help button located at the bottom left of your Canvas account.

  3. Once you click on the help button, a list of Canvas Support options will appear.

Online course Student Introduction to Fletcher Learning

 

 

This non-graded course introduces students to the academic resources and support offered by Fletcher Technical Community College. Additionally, students will learn how to use Canvas effectively. Learners will gain the academic resources, support, communication skills, and tools they need to succeed at Fletcher! 

  • Use this link to self-enroll in the course. 

Module ⓪ introduces learners to the course structure, navigation, and technology required to access Canvas. Module ① informs learners about the academic resources available through Fletcher. Modules ② through ⑩ provide learners with the knowledge needed to be successful in Canvas. Module ⑪ offers tips and strategies to help online learners prepare and succeed in distance learning courses and gives learners a chance to assess their readiness for online learning. Module ⑫ consists of a final message and an optional end-of-course evaluation survey (to provide course feedback). 

Respondus & LockDown Browser  Setup Guide

Fletcher courses require Lockdown Browser to take exams and quizzes. The device you use for your exams must have a webcam & microphone, which can be external through USB or built-in to the device.   

If You Do Not Have Your Own Device...          

The Fletcher Library offers rent-able laptops, calculators and other tools to help you succeed in your courses. Laptops come pre-installed with Lockdown Browser. These laptops can be rented out for the semester or for a few hours to take an exam.

Please call the Fletcher library at 985-448-7910, email at library@fletcher.edu, or speak in-person with a librarian at the library’s front desk for more information.  

System Requirements For Your Device

ALL DEVICES MUST HAVE A WEBCAM & MICROPHONE. 

These devices can be external through a USB or internal and built into the hardware. 

It is recommended to always use Google Chrome when needing to use a browser to open a quiz or exam, or when using Canvas for any reason. Other browsers may cause potential issues.

Windows

  • Version 11, and 10 compatible.*
  • Minimum of 4GB of Available Ram 

*Includes x86 32 and 64bit processors and ARM 64bit processors using x86 emulation. 

*Windows 10/11 "S mode" is not a compatible operating system, nor can LockDown Browser be obtained via the Windows App Store.

At present, support for Windows 10/11 "S Mode" isn’t on the roadmap for LockDown Browser. 

macOS

  • MacOS 10.15 to 14.0+ compatible. 
  • Minimum of 4GB of Available Ram 

iOS (iPad Only) 

  • iOS 11.0+ compatible
  • Must have a compatible LMS integration.* 
  • iPads require the mobile version of Lockdown Browser found on the App Store.

*The LockDown Browser iPad app is not compatible with Sakai LMS servers. All Sakai users will need to use a computer with a compatible operating system. 

 ChromeOS

  • LockDown Browser for Chromebook minimally requires the version of ChromeOS that Google makes available via their Long-Term Support (LTS) channel.
  • Please find the latest ChromeOS updates here.

Installation Guide & Lockdown Browser Overview  

 

Click here to download Respondus LockDown Browser to your personal computer and/or laptop. * 

* Download size is approximately 122.0MB.  

Students Quick Start Guides

Technical Support for Respondus

Visit the Respondus Support knowledge base guides for answers to frequently asked questions.

Open a Support Ticket

Ticket-based support is available if you encounter an issue that cannot be resolved with the Knowledge Base or the in-application help systems. Respondus staff members generally respond to tickets within 24 hours, excluding weekends and U.S. holidays. Submit a Respondus Ticket

Other Helpful Resources

What is ConexED and What is it used For? 

ConexED is a cloud-based platform for virtual student services and learning. The platform facilitates face-to-face meetings both online and in person so that students have equitable access to support services. It’s where students go to connect and engage with Enrollment Services, advising, tutoring, faculty, academic support staff, and each other. 

Student Resources - Videos 

These videos will assist students in using and navigating ConexED's platform. 

Accessing ConexED

Scheduling Appointments

Student Milestones: What are they?

Student Videos Coming Soon

  • Access Your Meeting Archives
  • Camera, Microphone, and Meeting Settings
  • Student Dashboard - ConexED Case Management
  • Knock on Door - Instant Chat
  • Receive Text (SMS) Messages
  • Uploading Documents to the Video Meeting

Technical Support for ConexED

Open a Support Ticket

If you encounter a technical issue that requires assistance from a ConexED technical specialist, submit a support ticket and be contacted by a support specialist.

  1. Submit a ConexED Support Ticket.

  • A ConexED Support Specialist will contact you during business hours: Monday-Friday 10 A.M. - 6 P.M. CST.

  • Please be sure to check their status page for any potential outages.

           Family Educational Rights and Privacy Act (FERPA) Compliant  ConexED Doing More for Student Success

 Read&Write

 All Fletcher students now have access to the Read&Write literacy software. Read&Write is a literacy support toolbar, proven to improve students’ reading and writing. With features to support a range of learners regardless of age, ability, or learning differences and challenges.

While every student can benefit from Read&Write, it’s particularly beneficial for those who:

  • have English as a second language
  • have additional learning needs, for example dyslexia

Student Resources 

By clicking on the links below, users can access the resources.

Video Guides
Instructional Guides

Installing Read&Write on a Personal Computer

Windows

Any current Fletcher student, faculty, or staff member may obtain the current version of Read&Write for their personal Windows computer by doing the following:

  1. Go to the Read&Write website, scroll down to the "Try Read&Write" button, and click on it. A drop-down menu will appear.
  2. Choose "Windows US EN." The installation file will begin downloading.
  3. Run the downloaded read&write.exe file. If you are prompted to install additional files, choose "Install."
  4. If prompted, reboot the computer. After the reboot, the program will continue to install.
  5. On the "Hi, almost ready to install" screen, choose "Accept and install." After a few minutes, the installation will be complete.
  6. The first time you run the program:
    • If you had a previous version of Read&Write installed, you may be prompted to import any settings from the prior version.
    • You will be prompted with several sign-in options. Choose "Sign In with Microsoft" and then go through the usual sign in process for your school account.

Mac

Any current Fletcher student, faculty, or staff member may obtain the current version of Read&Write for their personal Mac by doing the following:

  1. Install/deploy the Read&Write for Mac software on your machines
  2. Navigate to Read&Write for Mac
  3. Run the Read&Write.dmg and you will get the following screen, drag the Read&Write icon to the Applications folder
  4. Read&Write will start copying to your Applications 
  5. The Read&Write icon will appear in your Applications folder, double click to run.
  6. Select open
  7. Read&Write requires assistive devices so select continue.
  8. Click ok to accept the user agreement.

You need to sign in to Read&Write to access the features. Follow the steps on this guide to sign in to Read&Write with your Microsoft account.

Draft