For best performance, you should access Canvas with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM. It is recommended to have a minimum Internet speed of 512kbps. You can use an internet website to check your internet speed.
Students can check their emails and their schedules in LoLA to ensure the course was not cancelled.
Students should also check to make sure their course(s) are not mini B course(s). When does your course(s) start? Does your course(s) start in August or October/January or March?
If your class starts in October or March, you are enrolled in a mini B course(s). This could be why your course(s) are not viewable on your Canvas dashboard.
To change or reset your Canvas password you must reset your LoLA password. The video below demonstrates how to reset and/or change your LoLA password.
Go to Fletcher's homepage.
Click on the Falconnet link, which is located at the top middle of the webpage.
Scroll down the page and select the tab labeled + Student Technology & Canvas Help Ticket.
This link will direct students to Fletcher's Canvas Support. Hours of operation are 8 A.M. - 4 P.M.
Log into your Canvas account
There is a help button located at the bottom left of your Canvas account.
Once you click on the help button, a list of Canvas Support options will appear.
This non-graded course introduces students to the academic resources and support offered by Fletcher Technical Community College. Additionally, students will learn how to use Canvas effectively. Learners will gain the academic resources, support, communication skills, and tools they need to succeed at Fletcher!
Module ⓪ introduces learners to the course structure, navigation, and technology required to access Canvas. Module ① informs learners about the academic resources available through Fletcher. Modules ② through ⑩ provide learners with the knowledge needed to be successful in Canvas. Module ⑪ offers tips and strategies to help online learners prepare and succeed in distance learning courses and gives learners a chance to assess their readiness for online learning. Module ⑫ consists of a final message and an optional end-of-course evaluation survey (to provide course feedback).
Fletcher's courses require the use of LockDown Browser and a webcam for online exams. The webcam can be built into your computer or can be the type that plugs in with a USB cable. Watch this short video to get a basic understanding of LockDown Browser and the webcam feature.
A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.
Many online assessments require observation by the instructor or an outside service. Observed exams are referred to as proctored exams. Online Proctored Exams: Respondus Lockdown Browser and Monitor is Fletcher’s online proctoring software. Click here to download Respondus LockDown Browser to your personal computer and/or laptop.
The iPad Edition of "LockDown Browser" available from the Apple App Store enables a student to use an iPad to take exams that require LockDown Browser. Check out the student instructions for more information.
Visit the Respondus Support knowledge base guides for answers to frequently asked questions.
Ticket-based support is available if you encounter an issue that cannot be resolved with the Knowledge Base or the in-application help systems. Respondus staff members generally respond to tickets within 24 hours, excluding weekends and U.S. holidays. Submit a Respondus Ticket
ConexED is a cloud-based platform for virtual student services and learning. The platform facilitates face-to-face meetings both online and in person so that students have equitable access to support services. It’s where students go to connect and engage with Enrollment Services, advising, tutoring, faculty, academic support staff, and each other.
These videos will assist students in using and navigating ConexED's platform.
If you encounter a technical issue that requires assistance from a ConexED technical specialist, submit a support ticket and be contacted by a support specialist.
Submit a ConexED Support Ticket.
A ConexED Support Specialist will contact you during business hours: Monday-Friday 10 A.M. - 6 P.M. CST.
Please be sure to check their status page for any potential outages.