For best performance, you should access Canvas with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM.
Students can check their emails and their schedules in LoLA to ensure the course was not cancelled.
Students should also check to make sure their course(s) are not mini B course(s). When does your course(s) start? Does your course(s) start in August or October/January or March?
If your class starts in October or March, you are enrolled in a mini B course(s). This could be why your course(s) are not viewable on your Canvas dashboard.
Your Canvas password cannot be reset or changed by Fletcher's Canvas Administrator or the IT department. The student has to reset their Canvas password themselves. Students can do this by going to LoLA and resetting their LoLA password.
The video below explains how to reset your LoLA password. Please make sure to follow the steps shown in the video. View video transcription
Go to Fletcher's homepage.
Click on the Falconnet link, which is located at the top middle of the webpage.
Scroll down the page and select the tab labeled + Student Technology & Canvas Help Ticket.
This link will direct students to Fletcher's Canvas Support. Hours of operation are 8 A.M. - 4 P.M.
Log into your Canvas account
There is a help button located at the bottom left of your Canvas account.
Once you click on the help button, a list of Canvas Support options will appear.
Fletcher's courses require the use of LockDown Browser and a webcam for online exams. The webcam can be built into your computer or can be the type that plugs in with a USB cable. Watch this short video to get a basic understanding of LockDown Browser and the webcam feature.
Many online assessments require observation by the instructor or an outside service. Observed exams are referred to as proctored exams. Online Proctored Exams: Respondus Lockdown Browser and Monitor is Fletcher’s online proctoring software. Click here to download Respondus LockDown Browser to your personal computer and/or laptop.
Visit the Respondus Support knowledge base guides for answers to frequently asked questions.
Ticket-based support is available if you encounter an issue that cannot be resolved with the Knowledge Base or the in-application help systems. Respondus staff members generally respond to tickets within 24 hours, excluding weekends and U.S. holidays. Submit a Respondus Ticket
ConexED is a cloud-based platform for virtual student services and learning. The platform facilitates face-to-face meetings both online and in person so that students have equitable access to support services. It’s where students go to connect and engage with Enrollment Services, advising, tutoring, faculty, academic support staff, and each other.
Below are links to ConexED's Student User Guides. These guides will assist students in using and navigating ConexED's platform.
Before submitting a ticket, check these common troubleshooting steps. These are basic steps for troubleshooting most scenarios where you are experiencing a disruption with a feature in ConexED, including connection errors, login issues, a song stuck in your head, webcam connections, or just any button that doesn’t work the way you might expect.
If you encounter a technical issue that requires assistance from a ConexED technical specialist, submit a support ticket and be contacted by a support specialist.
At the top of the ConexED Support Center page, click submit a ticket.
Complete the new case form and click Create Case.
A ConexED Support Specialist will contact you during business hours: Monday-Friday 10 A.M. - 6 P.M. CST.
Please be sure to check their status page for any potential outages.