link
For best performance, you should access Canvas with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM. It is recommended to have a minimum Internet speed of 512kbps. You can use an internet website to check your internet speed.
Students can check their emails and their schedules in LoLA to ensure the course was not cancelled.
Students should also check to make sure their course(s) are not mini B course(s). When does your course(s) start? Does your course(s) start in August or October/January or March?
If your class starts in October or March, you are enrolled in a mini B course(s). This could be why your course(s) are not viewable on your Canvas dashboard.
To change or reset your Canvas password you must reset your LoLA password. The video below demonstrates how to reset and/or change your LoLA password.
View video transcript here.
Go to Fletcher's homepage.
Click on the Falconnet link, which is located at the top middle of the webpage.
Scroll down the page and select the tab labeled + Student Technology & Canvas Help Ticket.
This link will direct students to Fletcher's Canvas Support. Hours of operation are 8 A.M. - 4 P.M.
Log into your Canvas account
There is a help button located at the bottom left of your Canvas account.
Once you click on the help button, a list of Canvas Support options will appear.
Student Introduction to Fletcher Learning
This non-graded course introduces students to the academic resources and support offered by Fletcher Technical Community College. Additionally, students will learn how to use Canvas effectively. Learners will gain the academic resources, support, communication skills, and tools they need to succeed at Fletcher!
Module ⓪ introduces learners to the course structure, navigation, and technology required to access Canvas. Module ① informs learners about the academic resources available through Fletcher. Modules ② through ⑩ provide learners with the knowledge needed to be successful in Canvas. Module ⑪ offers tips and strategies to help online learners prepare and succeed in distance learning courses and gives learners a chance to assess their readiness for online learning. Module ⑫ consists of a final message and an optional end-of-course evaluation survey (to provide course feedback).
Setup GuideFletcher courses require Lockdown Browser to take exams and quizzes. The device you use for your exams must have a webcam & microphone, which can be external through USB or built-in to the device.
If You Do Not Have Your Own Device... 
The Fletcher Library offers rent-able laptops, calculators and other tools to help you succeed in your courses. Laptops come pre-installed with Lockdown Browser. These laptops can be rented out for the semester or for a few hours to take an exam.
Please call the Fletcher library at 985-448-7910, email at library@fletcher.edu, or speak in-person with a librarian at the library’s front desk for more information.
ALL DEVICES MUST HAVE A WEBCAM & MICROPHONE.
These devices can be external through a USB or internal and built into the hardware.
It is recommended to always use Google Chrome when needing to use a browser to open a quiz or exam, or when using Canvas for any reason. Other browsers may cause potential issues.
Windows
*Includes x86 32 and 64bit processors and ARM 64bit processors using x86 emulation.
*Windows 10/11 "S mode" is not a compatible operating system, nor can LockDown Browser be obtained via the Windows App Store.
At present, support for Windows 10/11 "S Mode" isn’t on the roadmap for LockDown Browser.
macOS
iOS (iPad Only)
*The LockDown Browser iPad app is not compatible with Sakai LMS servers. All Sakai users will need to use a computer with a compatible operating system.
ChromeOS
Click here to download Respondus LockDown Browser to your personal computer and/or laptop. *
* Download size is approximately 122.0MB.
Visit the Respondus Support knowledge base guides for answers to frequently asked questions.
Ticket-based support is available if you encounter an issue that cannot be resolved with the Knowledge Base or the in-application help systems. Respondus staff members generally respond to tickets within 24 hours, excluding weekends and U.S. holidays. Submit a Respondus Ticket
ConexED is a cloud-based platform for virtual student services and learning. The platform facilitates face-to-face meetings both online and in person so that students have equitable access to support services. It’s where students go to connect and engage with Enrollment Services, advising, tutoring, faculty, academic support staff, and each other.
These videos will assist students in using and navigating ConexED's platform.
If you encounter a technical issue that requires assistance from a ConexED technical specialist, submit a support ticket and be contacted by a support specialist.
Submit a ConexED Support Ticket.
A ConexED Support Specialist will contact you during business hours: Monday-Friday 10 A.M. - 6 P.M. CST.
Please be sure to check their status page for any potential outages.
All Fletcher students now have access to the Read&Write literacy software. Read&Write is a literacy support toolbar, proven to improve students’ reading and writing. With features to support a diverse range of learners regardless of age, ability, or learning differences and challenges.
While every student can benefit from Read&Write, it’s particularly beneficial for those who:
By clicking on the links below, users can access the resources.
Any current Fletcher student, faculty, or staff member may obtain the current version of Read&Write for their personal Windows computer by doing the following:
Any current Fletcher student, faculty, or staff member may obtain the current version of Read&Write for their personal Mac by doing the following:
You need to sign in to Read&Write to access the features. Follow the steps on this guide to sign in to Read&Write with your Microsoft account.
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