![fletcher library logo. link to fletcher library homepage](https://libapps.s3.amazonaws.com/customers/3883/images/Fletcher_logo_b1bank-01.png)
Thoughts on the current trend to refer to students as our "customers." Some for, some against.
Many of these are higher education specific. They all relate to customer service within a specific department or among a specific group of people. May have takeaways we could apply to the entire institution.